Draft · counsel review required · not effective
Payment, fee, payout, refund, and chargeback schedule
- Working version
- draft-0.2
- Audience
- Customers, sellers, co-ops, drivers, and finance/support operators
Names every financial category that needs an approved amount, owner, timing, and failure rule before real transactions are enabled.
This source draft is not a published database agreement. It cannot be accepted, relied upon, or used to activate an account or transaction.
Proposed section 1
Customer charges
The final schedule must display item prices, taxes, service fee, delivery fee, small-order fee, preparation fee, authorization differences, tips, discounts, deposits, and any benefit-card split before confirmation. No amount is approved in this draft.
Proposed section 2
Seller fees and payouts
The final schedule must define commission, payment processing, membership, promotional, refund, dispute, reserve, adjustment, and payout timing by seller type and transaction.
Proposed section 3
Driver and chef compensation
Base pay, distance/time components, wait pay, incentives, tips, cancellation pay, cash handling, expenses, and adjustments must be disclosed and reviewed under the approved legal model before offers are issued.
Proposed section 4
Authorization, capture, and cancellation
The production flow must explain estimated versus final amounts, authorization holds, capture timing, substitutions, variable-weight adjustments, partial capture, cancellation, and authorization release.
Proposed section 5
Refunds, disputes, and negative balances
The final schedule must allocate refunds, chargebacks, dispute fees, fraud losses, returned refunds, transfer reversals, reserves, and negative balances without permitting automatic money movement outside approved limits and review.
Proposed section 6
Payment-method restrictions
Cards, wallets, cash, BNPL, SNAP/EBT, FSA/HSA, OTC benefits, and digital assets each require separate provider, product-eligibility, refund, disclosure, accounting, and regulatory approval. Listing a method here does not enable it.