Commercial terms & compensation
Responsible role: Michael + finance/legal reviewer
Required evidence: Approved seller commission, customer fee disclosure, driver pay, tip pass-through, refund/dispute responsibility and cash-custody policy.
Next: Review modeled costs with sellers and drivers; approve versioned terms before configuring checkout.
Open related workflowTaxes & accounting
Responsible role: Qualified tax/accounting reviewer
Required evidence: Reviewed market-by-market tax treatment, reporting obligations, ledger reconciliation and settlement procedures.
Next: Validate the actual business model and provider contract; this calculator does not determine tax rates or filings.
Open related workflowCustomer support & recovery
Responsible role: Named operations lead needed
Required evidence: Staffed support hours, refund authority, escalation contacts, complaint/appeal SOP and tested recovery timelines.
Next: Assign an operator and rehearse missing items, cancellations, failed payments and delivery disputes.
Open related workflowFood safety & kitchen eligibility
Responsible role: Qualified compliance/food-safety reviewer
Required evidence: Current jurisdiction/product/site rules, allergen disclosures, handling/cold-chain procedures and food-incident response.
Next: Review each enabled product and preparation site; degrees or badges alone do not authorize food sales.
Open related workflowDelivery coverage & capacity
Responsible role: Dispatch lead + driver-policy reviewer
Required evidence: Approved service zones/hours, driver availability and coverage, pickup windows, capacity limits, route/ETA and exception evidence.
Next: Validate compensation, screening and coverage; national onboarding is not nationwide delivery availability.
Open related workflowConsenting sellers & drivers
Responsible role: Merchant/driver onboarding lead
Required evidence: Accepted agreements, verified eligibility, real owner-approved menus/prices, current inventory and available approved drivers.
Next: Enroll authorized partners; directory listings and fictional demo menus are not merchant consent.
Open related workflowPrivacy, retention & reliability
Responsible role: Security + legal + engineering reviewers
Required evidence: Reviewed privacy/agreements and deletion/retention policy, access controls, fraud controls, monitoring, restore and incident rehearsal.
Next: Resolve retained audit/account-deletion policy without weakening immutable history; test backups and alerts.
Open related workflowMeasured pilot & release authorization
Responsible role: Michael + pilot operations
Required evidence: Approved supervised pilot scope, at least 20 complete orders, proposed 95% completion/on-window and 80% unaided task targets, reconciled funds and contribution data.
Next: Approve targets and collect actual evidence; passing local tests or profitable assumptions cannot authorize launch.
Open related workflowThis checklist describes requirements; it cannot approve sellers, set legal policies, release payments or enable checkout. Durable status stays in the shared workstream board; real evidence belongs in authorized private systems.